سياسة الاستبدال و الاسترجاع

Replacement Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided by the store in only one case: a replacement request was made before confirming the order. - The order is confirmed two hours after the payment process. - In the case of - replacing - the order before confirmation and the price of the desired product is higher than the price of the replaced product, the difference must be transferred to confirm the order. The consumer does not have the right to replace the product in the following cases: 1- If more than two hours have passed since receiving the order. 2- If a custom engraving has been requested on the product. 3- If the price difference has not been transferred (if they want a product at a higher price than the replaced product). Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer does not have the right to cancel the contract and retrieve the product provided by the store. 2- If the customer wants to return the product, they should contact us through one of the communication channels to present the product they want to return on the website again until a new customer comes and purchases the same product. 3- The customer bears the costs of shipping the product back to us (if another customer wants to buy the same product). 4- The order cannot be canceled after completion; if cancellation is possible, please note that refunds are processed within 15 working days. The consumer does not have the right to return the product in the following cases: 1- If the product has been received with defects, scratches, or any damage. 2- If a custom engraving has been requested on the product. 3- If 7 days have passed since receiving the product and the item has not been purchased by another customer, the product value cannot be refunded, and the product will be returned to the customer, who will bear the costs of shipping the product back to them.